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- If you wish to cancel your order: You can notify us by email to firstname.lastname@example.org before we have dispatched the goods to you; or where goods have already been dispatched to you, by returning goods to us in accordance with clause 4 below.
- You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The cost of returning goods to us shall be borne by you. In the case of a major fault, full refund including postage will be available.
- Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
- The rights to return the goods to us will not apply in the event that the product has been used by you partially or fully. The provisions of this clause 4 do not affect your statutory rights.
- Please note, in the case of issues associated with items of local manufacturers/suppliers, we may: Return the product to the manufacturer/supplier or their agent to determine the nature of the problem: or Refer you to the supplier of such items for assistance or refund/exchange authorization.
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